Shipping and Fulfillment Policy
FULFILLMENT:
Normal processing time for all products shipped directly from us is 1-3 days Monday- Friday.
PLEASE NOTE: Merchandise items fulfilled through Paypal will have a separate fulfillment and shipping time.
DOMESTIC U.S. SHIPPING:
Products are typically shipped out within 1-3 business days. Domestic orders are shipped USPS Priority mail, or USPS Express mail depending on your designation upon check out. Priority shipping times range from 2-6 days, and Express shipping is 1-2 days to most U.S locations, but is not guaranteed; you have to choose Express during your initial check out and pay the extra $15-20 for your package to be shipped Express. Using Express shipping only speeds up the shipping time; it may still take up to 3 business days for us to get your order out. If you order multiple bottles with one or more of the bottles being back-ordered and pay for Express shipping, the back-order will ship Priority.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. International orders that choose backordered items will have to wait on the backordered item before the order ships, or pay 2 shipping charges; please specify your preference at check out.
SHIPPING TIMING:
Generally items are delivered within 5-7 business days of shipment but unforeseen delays due to high mail-carrier demands and COVID-19 have happened as of lately. Please see REFUND & CANCELLATION POLICY for more information on extended shipping delays on fresh items.
TRACKING ORDERS:
We only have the tracking information that you have been emailed; we do not have a magic phone number to call to find your package. You will automatically receive tracking information for your package by email when it is shipped. If you misplace the email, you can log in to your account to retrieve the tracking information. Please check your Spam folder before contacting us to track down a package.
Lost Shipments and Other Shipping Issues
Just a note, we cannot make specification on their orders such as "leave the package with the neighbor if I am not home", or "leave the package at the side door"; we actually cannot. After speaking with a USPS representative, they made it clear that the person who is receiving a package must make arrangements locally with their postal person or post office locally. Luckily, shipments typically make it to their destination without incident. We only use Priority or Express so that the packages can be tracked and so that confirmation is made when the packages are delivered. If a package is confirmed delivered, the receiver must inquire with their postal person or local post office if they did not in fact receive the package; we have no power to track down packages from this end.
Shipping is automated from our end, so the shipment will be sent to the address that you specify at checkout. If you provide the wrong address, we will send an invoice for the correct address to re-ship the item after it returns. We cannot control how long it will take for a shipment to be sent back to us, but will immediately re-ship when it does. Because we are unable to accept returns as our Policy page clearly indicates, we cannot simply 'trade-out' the herbs and ship the items sooner than they are returned.
If you suspect that we have made an error with your shipment, please contact us immediately so that we can do our best to address the issue quickly and effectively.